How do I make an order?
Simply order and pay online using the shopping cart. You can pay via card or PayPal.
Can you help with an urgent order?
Don't panic! If you need your kites tomorrow or the day after, I'll do my very best to help you.
Do you charge VAT?
No, I don't currently charge VAT.
Can I return my kites?
If you find your kites aren't suitable, then we are happy for you to return them. Return payment must be made by you and either fully insured for the full cost, or sent by a signed service. If kites are lost in transit and not insured, the full cost of the loss must be covered by you.
Can I issue a purchase order (PO)?
Only organisations, such as schools or councils can issue a purchase order.
Help! My kites haven't arrived!
Try not to worry. I know it's hard if you need them for a party or an event. If you chose the correct postage and gave yourself enough time for them to arrive, they should get there in time.
Can you post kites outisde of the UK?
Orders aren't limited to the UK, and just recently I have launched kites in skies above France, Sweden, Spain, Switzerland, Qatar, Dubai, the US and Australia!
Can you send me a copy of the pdf instructions?
Yes, of course. Just get in touch and I'll email them for you.